Privacy Policy
Date: September 1, 2025
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Information on the Collection of Personal Data
1.1 Personal Data
This Privacy Policy explains how we collect, use, store, and protect personal data when you use our website and services. Personal data means any information relating to an identified or identifiable individual, such as name, address, email address, phone number, or user behavior.
We aim to inform you transparently about our processing activities and to comply with applicable data protection laws.
1.2 Data Controller
The data controller responsible for processing your personal data is:
Legal Entity Name: SIGMAS Inc. Trading Name: SIGMAS.COM Registered Business Address: 1652 Tyler Ave S, El Monte, CA 91733 Email: info@sigmas.com
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Processing of Personal Data When Visiting Our Website
When you use our website for informational purposes only (i.e., without registering or actively submitting information), we process the personal data that your browser automatically transmits to our servers. This data is technically necessary to display the website and ensure its stability and security.
This data includes:
(A) IP address
(B) Date and time of the request
(C) Content of the request (page visited)
(D) Amount of data transmitted
(E) Browser type and version
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Further Functions and Offers of Our Website
3.1 Overview of Services
In addition to purely informational use, we offer services such as account registration, purchasing goods, and customer support. To provide these services, we process additional personal data provided by you or generated through your use of our services.
3.2 Use of External Service Providers
We use carefully selected third-party service providers (e.g., payment processors, hosting providers, customer support tools). These providers process personal data only on our behalf, under contractual obligations, and in accordance with applicable data protection laws.
3.3 Third-Party Involvement
Where we offer promotions, partnerships, or joint services, personal data may be shared with partners where necessary. You will be informed of such processing at the time your data is collected.
3.4 Transfers Outside the EEA
If personal data is processed outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as contractual data protection agreements.
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Processing of Personal Data When You Contact Us or Create an Account
When you contact us by email, contact form, or register an account, we process the information you provide to respond to inquiries, manage accounts, and provide our services.
This may include:
(A) First and last name
(B) Email address (used as login credential and primary communication method)
(C) Phone number (if provided)
(D) Postal address
(E) Account credentials
(F) Any additional information you voluntarily provide
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Use of Email Addresses
5.1 Transactional and Service Emails
We use your email address to send essential communications, including:
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Account registration confirmations
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Order confirmations and receipts
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Shipping and delivery updates
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Customer service responses
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Security and account-related notices
These communications are necessary for the performance of our contract with you and cannot be opted out of.
5.2 Marketing Emails
If permitted by applicable law, we may use your email address to send marketing communications, such as newsletters, product updates, promotions, or special offers.
You can opt out of marketing emails at any time by:
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Clicking the “unsubscribe” link in any marketing email, or
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Contacting us using the details provided in this Privacy Policy
Opting out of marketing emails does not affect transactional communications.
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Use of Phone Numbers and SMS Marketing
6.1 Transactional Phone Communications
If you provide a phone number, we may use it to:
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Contact you regarding orders, deliveries, or returns
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Provide customer support
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Send security or account-related notifications
These communications are necessary to provide our services.
6.2 SMS and Telephone Marketing
If you expressly consent where required by law, we may use your phone number to send marketing communications via SMS or phone call, including information about products, services, promotions, or special offers.
Marketing messages may be sent using automated systems or through third-party messaging providers acting on our behalf.
Consent is not a condition of purchase.
6.3 Opt-Out and Consent Withdrawal
You may withdraw your consent to SMS or phone marketing at any time by:
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Replying “STOP” to any SMS message
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Following opt-out instructions provided in the communication
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Contacting us directly
Opting out of marketing communications will not affect transactional or service-related messages.
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Processing of Personal Data When Making a Purchase
7.1 Shopping Information
When you place an order, we process shopping-related data, including:
(A) Purchased items and prices
(B) Order number
(C) Billing and delivery addresses
(D) Order and delivery status
(E) Customer service communications
(F) Returns and refunds
(G) Shipping and tracking information
7.2 Payment Details
We offer various payment methods such as credit card and PayPal. Payment details are processed securely and may include:
(A) Billing address
(B) Payment method
(C) Bank or card details
Payment data is processed directly by payment service providers and only shared with us where necessary.
7.3 Debt Collection
In the event of unpaid invoices, necessary data may be shared with debt collection service providers in accordance with applicable law.
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Cookies and Tracking Technologies
We use cookies, web pixels, analytics tools, and similar technologies to operate our website, analyze usage, improve performance, and support marketing efforts.
You can manage or withdraw your consent at any time via the cookie banner or browser settings.
(Details on cookie categories, analytics, remarketing, and tracking technologies remain as described in your original policy.)
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Transfer of Data to Third Parties
We only share personal data where legally permitted, including with:
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Technical service providers
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Payment processors
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Logistics and shipping companies
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Customer support and messaging providers
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Authorities where legally required
Third parties receive only the data necessary to perform their services and are contractually obligated to protect it.
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Retention and Deletion of Data
We retain personal data only for as long as necessary for contractual, legal, or legitimate business purposes. When data is no longer required, it is deleted, anonymized, or restricted in accordance with applicable law.
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Data Security
We implement appropriate technical and organizational measures to protect personal data, including SSL encryption for data transmission and restricted access controls.
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Your Rights
You have the right to:
(A) Access your personal data
(B) Rectify inaccurate data
(C) Request deletion or restriction of processing
(D) Object to processing, including for marketing purposes
(E) Data portability
(F) Withdraw consent at any time
You may exercise these rights by contacting us using the details above.
You also have the right to lodge a complaint with a data protection authority.
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Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. We encourage you to review it periodically.
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Data Protection Officer
For privacy-related inquiries, contact:
Email: info@sigmas.com Address: SIGMAS Inc., 1652 Tyler Ave S, El Monte, CA 91733 Attention: Data Protection Officer