Privacy Policy

Last updated: October 19, 2026

Information on the Collection of Personal Data

1.1 Personal Data

This Privacy Policy explains how we collect, use, store, and protect personal data when you use our website and services. Personal data means any information relating to an identified or identifiable individual, such as name, address, email address, phone number, or user behavior.

We aim to inform you transparently about our processing activities and to comply with applicable data protection laws.

1.2 Data Controller

The data controller responsible for processing your personal data is:

Legal Entity Name: SIGMAS Inc.
Trading Name: SIGMAS.COM
Registered Business Address: 1652 Tyler Ave., South El Monte, CA 91733
Email: info@sigmas.com
Phone: +1 (310) 955-4220

Processing of Personal Data When Visiting Our Website

When you use our website for informational purposes only (i.e., without registering or actively submitting information), we process the personal data that your browser automatically transmits to our servers. This data is technically necessary to display the website and ensure its stability and security.

This data includes:

(A) IP address

(B) Date and time of the request

(D) Amount of data transmitted

(E) Browser type and version

Further Functions and Offers of Our Website

3.1 Overview of Services

In addition to purely informational use, we offer services such as account registration, purchasing goods, SMS and email updates, and customer support. To provide these services, we process additional personal data provided by you or generated through your use of our services.

3.2 Use of External Service Providers

We use carefully selected third-party service providers (e.g., payment processors, hosting providers, customer support tools, and email and SMS messaging platforms). These providers process personal data only on our behalf, under contractual obligations, and in accordance with applicable data protection laws.

3.3 Third-Party Involvement

Where we offer promotions, partnerships, or joint services, personal data may be shared with partners where necessary. You will be informed of such processing at the time your data is collected. This does not apply to mobile phone numbers or SMS consent data, which are never shared with third parties for their marketing purposes (see Section 6.4).

3.4 Transfers Outside the EEA

If personal data is processed outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as contractual data protection agreements.

Processing of Personal Data When You Contact Us or Create an Account

When you contact us by email, contact form, or register an account, we process the information you provide to respond to inquiries, manage accounts, and provide our services.

This may include:

(A) First and last name

(B) Email address (used as login credential and primary communication method)

(D) Postal address

(E) Account credentials

(F) Any additional information you voluntarily provide

Use of Email Addresses

5.1 Transactional and Service Emails

We use your email address to send essential communications, including:

Account registration confirmations
Order confirmations and receipts
Shipping and delivery updates
Customer service responses
Security and account-related notices

These communications are necessary for the performance of our contract with you and cannot be opted out of.

5.2 Marketing Emails

If permitted by applicable law, we may use your email address to send marketing communications, such as newsletters, product updates, promotions, or special offers.

You can opt out of marketing emails at any time by:

Clicking the “unsubscribe” link in any marketing email, or
Contacting us using the details provided in this Privacy Policy

Opting out of marketing emails does not affect transactional communications.

Use of Phone Numbers and SMS Marketing

6.1 Transactional Phone Communications

If you provide a phone number, we may use it to:

Contact you regarding orders, deliveries, or returns
Provide customer support
Send security or account-related notifications

These communications are necessary to provide our services.

6.2 SMS and Telephone Marketing

If you expressly consent, for example by entering your phone number and checking a box or submitting a sign-up form on our website, we may use your phone number to send recurring automated marketing text messages (SMS/MMS) from SIGMAS, including information about products, promotions, special offers, and cart reminders, as well as order and shipping updates.

Marketing messages may be sent using automated systems or through third-party messaging providers acting on our behalf.

Consent is not a condition of purchase.

Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

For help, reply HELP to any message, email info@sigmas.com, or call +1 (310) 955-4220.

Our SMS program is also governed by our Terms of Service.

6.3 Opt-Out and Consent Withdrawal

You may withdraw your consent to SMS or phone marketing at any time by:

Replying “STOP” to any SMS message (you will receive one final message confirming you have been unsubscribed)
Following opt-out instructions provided in the communication
Contacting us directly

Opting out of marketing communications will not affect transactional or service-related messages.

6.4 Sharing of Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors that support our services, such as customer service providers and SMS messaging platforms, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Processing of Personal Data When Making a Purchase

7.1 Shopping Information

When you place an order, we process shopping-related data, including:

(A) Purchased items and prices

(B) Order number

(D) Order and delivery status

(E) Customer service communications

(F) Returns and refunds

(G) Shipping and tracking information

7.2 Payment Details

We offer various payment methods such as credit card and PayPal. Payment details are processed securely and may include:

(A) Billing address

(B) Payment method

Payment data is processed directly by payment service providers and only shared with us where necessary.

7.3 Debt Collection

In the event of unpaid invoices, necessary data may be shared with debt collection service providers in accordance with applicable law.

Cookies and Tracking Technologies

We use cookies, web pixels, analytics tools, and similar technologies to operate our website, analyze usage, improve performance, and support marketing efforts.

You can manage or withdraw your consent at any time via the cookie banner or your browser settings.

Transfer of Data to Third Parties

We only share personal data where legally permitted, including with:

Technical service providers
Payment processors
Logistics and shipping companies
Customer support and messaging providers
Authorities where legally required

Third parties receive only the data necessary to perform their services and are contractually obligated to protect it. We do not sell, rent, or share mobile phone numbers or SMS opt-in data and consent with any third party for marketing purposes.

Retention and Deletion of Data

We retain personal data only for as long as necessary for contractual, legal, or legitimate business purposes. When data is no longer required, it is deleted, anonymized, or restricted in accordance with applicable law.

Data Security

We implement appropriate technical and organizational measures to protect personal data, including SSL encryption for data transmission and restricted access controls.

Your Rights

You have the right to:

(A) Access your personal data

(B) Rectify inaccurate data

(D) Object to processing, including for marketing purposes

(E) Data portability

(F) Withdraw consent at any time

You may exercise these rights by contacting us using the details above.

You also have the right to lodge a complaint with a data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. We encourage you to review it periodically.

Data Protection Officer

For privacy-related inquiries, contact:

Email: info@sigmas.com
Phone: +1 (310) 955-4220
Address: SIGMAS Inc., 1652 Tyler Ave., South El Monte, CA 91733
Attention: Data Protection Officer