Need Help? We’ve Got You.
Whether you have a question about your order, sizing, shipping, or partnership inquiries — we’re here for it.
General Inquiries & Order Support
Fill out the form below or email us at help@sigmas.com.
We aim to respond within 1–2 business days. Our working hours are Monday-Friday from 9am-5pm CST.
Shipping & Order
Where do you ship from?
All products are shipped directly from our international warehouse.
When will my order ship?
Once your order is placed, your order will be processed and shipped within 24 hours. You’ll receive tracking details via email once it’s on the way.
Estimated Transit Times:
Standard Shipping - 6-12 business Days
Can I change or cancel my order?
Unfortunately, once an order is placed, we’re unable to modify or cancel it. Please double-check your details before submitting. If you ordered an item incorrectly, please request a free refund once the order is received.
Do I have to pay duties and import taxes?
No! Orders placed are "Delivered Duty Paid (DDP)", meaning no customs or duties are charged to you.
Returns & Exchangesㅅ
What’s your return policy?
We offer free no-hassle returns. We gladly accept unworn, unwashed items with tags intact wiithin 30 days of receipt.
Can I exchange for a different size?
Unfortunately we do not offer exchanges. We kindly ask that you make a free return and place a new order should you require an exchange.
Product & Fit
How do I know what size to order?
Each product page includes a detailed size guide. If you’re between sizes or unsure, we recommend sizing up in our classic and loose fits while sizing down in our oversize fits.
Other Questions?
Email us directly at help@sigmas.com.